Frequently Asked Questions (FAQ)

What services do you offer?

We provide professional in-home animal sitting, walking, overnight stays, house sitting, and customized care services. Visit our Services Page for a full list of offerings.

Where do you provide services?

We currently serve all counties in the mid shore region of the eastern shore of Maryland (Kent, Queen Annes, Talbot, Caroline, and Dorechester County). If you're outside of our service area, contact us to discuss potential arrangements.

How do I book a service?

You can book a service through our online portal, or by emailing us at info@midshoreanimalhome.com.

Do I need to schedule a Meet & Greet?

Yes! All new clients are required to schedule a Meet & Greet before within 30 days of their first service. This allows us to get to know you and your animals(s), review important care details, and client contract.

Does the same sitter come to the house for each service?

We make every effort to ensure consistency by assigning the same sitter for the duration of a service. However, there may be instances where multiple sitters are needed, such as when the primary sitter is partially or fully booked, in the event of an emergency involving the sitter or the animal, or due to unforeseen circumstances (force majeure). Any changes will be made at the discretion of the client whenever possible, and a meet and greet can be arranged in advance if needed.

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Booking & Payment

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How far in advance should I book?

We recommend booking as early as possible, especially for holidays and peak seasons. Last-minute requests are subject to availability.

What payment methods do you accept?

We accept PayPal, Venmo, Zelle, check and cash payments.

What is your cancellation policy?

Cancellations must be made at least 24 hours in advance to avoid a cancellation fee. Last-minute cancellations are subject to a 50% charge of the total booking cost. Please see our Booking & Cancellation Policy for details.

Do you offer refunds?

Refunds are provided only under specific circumstances. Please review our Refund Policy for more information.

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Animal Care & Safety

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What happens if my animal gets sick or injured while in your care?

If an emergency arises, we will follow our Emergency & Veterinary Care Policy, which includes contacting you immediately and seeking veterinary care as needed. If your preferred veterinarian is unavailable, we will proceed with the best available option.

What if my animal has special needs or requires medication?

We can accommodate animals with special needs, including administering medication, at no extra charge. Please provide detailed instructions during your Meet & Greet.

Will my animal be walked with other animals?

No. We provide one-on-one walks to ensure personalized attention and safety.

Are you insured and bonded?

Yes! Our business is fully insured and bonded for your peace of mind. Additionally, all Independent Contractors working with us are covered under our business insurance while performing services.

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Home & Security

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How do you access my home?

Clients provide home access via keys, key codes, or lockboxes. All access details are securely stored and returned upon request. See our Key Handling & Home Access Policy for more details.

What happens if there’s severe weather?

We follow our Inclement Weather Policy to ensure animal safety. If weather conditions prevent service, we will notify you and make alternative arrangements.

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Independent Contractors (ICs)

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Who will be caring for my animal(s)?

Our team of Independent Contractors (ICs) consists of experienced sitters who are carefully vetted and trained to follow our policies and procedures.

Can I request a specific sitter?

Yes! We do our best to accommodate requests for specific sitters based on availability.

What if I have concerns about my assigned sitter?

If you experience any issues with your sitter, please notify us immediately so we can address the situation and make any necessary adjustments.

How do ICs communicate with me?

ICs provide regular updates, including photos and status reports, during each service. You may also communicate with them directly or through the Service Provider.

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Social Media & Photo Consent

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Will my animal’s photo be posted online?

We love sharing photos of our adorable clients! However, we only post photos with client consent. Please review our Social Media & Photo Consent Policy to update your preferences.

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Contact Us

Still have questions? We’re happy to help!
Email: info@midshoreanimalhome.com